Your privacy matters to us. This explains what we collect and how we use it.
When you order or message us, we collect the details you give us: your name, phone number, delivery address, and what you ordered. If you pay by M-Pesa, we receive the payment confirmation.
We use your information only to process and deliver your order, respond to your messages, and keep you updated about your order. If you've asked us to, we may message you when something is back in stock.
We don't sell your information. We share it only where it's needed to complete your order — for example with a delivery rider, or through WhatsApp and M-Pesa (Safaricom), which we use to take orders and payments. Those services handle your information under their own terms.
We keep your order details only for as long as we need them for our records and to serve you well.
You can ask us what we hold about you, ask us to correct it, or ask us to delete it, at any time. Just message us.
Any privacy questions: info@filsora.com or WhatsApp 0758 225 249.